Terms and Conditions

Welcome to UEI Couriers. By using our website, you agree to comply with and be bound by the following terms of use. Please review these terms carefully. If you do not agree with these terms, you should not use this website. The term “UEI”, “we” or “our” refers to UEI Couriers. The term “you” refers to the user or visitor of our website.

My Account

If you use any of UEI’s services, you are responsible for maintaining the confidentiality of your account number and password and restricting access to your computer. You accept full responsibility for all activities that occur under your account or password. UEI does not sell to or provide services for minors, and in the event that accounts are opened by minors, UEI reserves the right to cancel or permanently close them. UEI does not discriminate based on race, ethnicity, nationality, religion, gender identity, or sexual orientation.

Accessing, browsing, or using the UEI website or services implies your acceptance of all the terms and conditions of this agreement; please read them carefully.

Registration

To ensure the protection and security of our users, validating identification is a mandatory requirement when creating an account on our platform. This measure allows us to verify the authenticity of the information provided and ensures that the service is used only by duly authorized individuals. By accepting these terms, the user consents to the necessary identity verifications, which may include requesting additional documents to verify personal information and/or a photograph of their ID or identification document.

Communication

When you use our services, website, chat function, emails, messages through electronic platforms, WhatsApp, or SMS, you are communicating electronically with us at UEI.

By accepting our Terms and Conditions, you give your informed and explicit consent to receive from UEI: electronic communications and/or telemarketing; updates on agreements, news, and notices; and notifications that we send electronically through platforms, specifically through social networks (WhatsApp or similar) and SMS.

Our communications require your acceptance to comply with the legal requirements established by the platforms of electronic communication providers; only in this way do you confirm your approval to receive notices, inquiries, and/or confirmations of the imports or purchases you make.

UEI may communicate using:

• Email
• App Notifications
• SMS
• WhatsApp
• Calls
• Website

We will periodically send you newsletters and/or free messages that directly promote the use of our site or services. You can opt out by following the unsubscribe instructions provided in the email you received, in the “My Account” section, or by contacting us directly. Despite your preferences, we may still send you communications related to the status of your packages and the service, including notices of updates to our Terms of Use or Privacy Policy.

Opting Out of Mobile Messages

We may send you messages, including advertisements, through SMS, WhatsApp, or mobile services. You can opt out of receiving these messages by replying “Stop” to the mobile message you received.

Cookies

If at any time you decide that you no longer wish to accept cookies from our service, you can instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. However, if you do not accept cookies, you may not be able to use all parts or functionalities of the service. If you have any questions about how to disable or modify cookies, please let us know using the contact information provided below.

Unlinking Social Media

Check the privacy settings of the social media platform to determine how you can adjust our permissions and manage the interactivity between the services and your social media account.

Miami Processing Service ("Miami Address")

About Processing in Miami

Each tracking number represents an individual package (“Shipment”), even if the shipment includes multiple items and/or documents. Each individual piece of a multi-piece shipment will be treated as a separate shipment and will be charged according to UEI’s service rates.

UEI reserves the right to refuse acceptance of shipments if they have been opened, tampered with, or damaged prior to arrival. UEI offers a service for each shipment and does not provide Consolidation Services. UEI does not transport cash, drugs, or other items prohibited or restricted by the legislation of the United States of America or the destination countries. UEI is responsible for reporting these violations to the appropriate government authorities.

To avoid delays in service, UEI reserves the right to assign a market value to any un-prealerted item that does not come with an invoice indicating its value at the time of inspection at our operations center in Miami. If the value declared by the customer is lower than the market value and a local customs inspector adjusts it, UEI will transfer the adjustment amount and any penalties incurred due to a customs misdeclaration.

Shipments may be held at the Miami address for up to sixty (60) days due to reasons including unpaid invoices, lack of payment, additional preparation for shipping, or receipt of shipments with errors in the recipient’s name, address, or UEI account number. UEI may destroy or dispose of any shipment at its sole discretion that remains unclaimed or has been at the Miami address or in destination facilities for more than sixty (60) days.

UEI transports shipments from the Miami address to your final destination, including customs service and delivery to the customer. These services are charged according to the rate table published on UEI.

Compliance for the Miami Processing Service

UEI complies with all applicable laws of the United States and destination countries. To enable such compliance, you agree to provide legal and accurate information regarding your name, address, phone numbers, email, and payment information, and you agree to:

• Complete USPS Form 1583
• Provide two (2) forms of identification, including one (1) valid government-issued photo ID
• Authorize UEI to review and inspect all shipments, packages, and cargo
• Allow U.S. Customs and Border Protection to inspect and confiscate prohibited items outside of the U.S.

When processing for air shipment (including hazardous materials), additional costs may apply. Do not ship restricted or prohibited items (Restricted Items). Obtain and pay for any additional permits required by local authorities. Use your purchase invoice to declare the value and description of products for customs declarations.

Under TSA regulations, if a package contains physical documentation that differs from the documentation provided by the customer, UEI will use the physical documentation to process the package. You are solely responsible for paying any taxes, fees, charges, or fines imposed by customs authorities due to an erroneous declaration of value or for sending prohibited items.

Prices and Payment for Miami Processing Service and Correspondence

UEI offers an updated rate accessible by visiting ueicouriers.com and selecting your country, or directly at Rates. UEI may modify its rates without prior notice, in accordance with market conditions and supplier prices.

Packages arriving at the Miami address will be subject to additional charges related to transportation to the destination country and customs duties as determined by local authorities. UEI will handle necessary customs clearance procedures without prior authorization for shipments with a CIF value < USD $3,000. For shipments above this amount, UEI will request authorization and advance payment before releasing the item from customs.

UEI is not responsible for additional charges made by any financial institution or payment platform chosen by the Customer to pay for UEI services. This includes interest accrued on credit cards where delivery exceeds the normal billing cycle and fees applied by payment platforms for processing international transactions.

Merchandise Exclusions and Conditions

UEI is not responsible for shipments containing items such as stamps, jewelry, raw precious metals, coins, checks, debit/credit cards, gift cards, manuscripts, stocks, firearms or parts, tickets or travel vouchers, automobiles, scale models, perishable goods, neon signs, antiques, and any other restricted or prohibited items listed here: Restricted Items.

UEI does not cover claims for the opening, confiscation, or destruction of packages by customs authorities in the U.S. or destination country.

Privacy Policy and Consent for Data Use

This Policy explains the use of the information that Customers provide to UEI, whether provided in connection with purchases, visiting our website, or by any other means. It allows you to make informed decisions about providing your personal information and informs you of options to limit our use of your information.

Our Purpose

We collect and use your information solely to provide better service and fulfill our corporate mission.

Your Consent

By using our website in any way, you consent to our use of your data and accept the terms described in this Policy.

Collection of Personal Data and Security

We collect personal information when you create an account, request notifications, maintain a business relationship with UEI, or contact us. We protect such information from unauthorized access, loss, misuse, or alteration through technical, contractual, physical, and administrative measures.

Additional Online Data Collection and Related Security

We may automatically collect information that helps us recognize you and improve service, including your network address, OS, referrer site, on-site activity, and visit timestamps. Payment information is handled in accordance with card-industry security standards. Data transmissions are protected by SSL/TLS.

Types of Data We Collect and Use

• Personal Data: Data that can identify or contact you, such as name, address, phone, and email.
• Anonymous Data: Data not linked to Personal Data.
• Information from Social Media: Registration/login via SNS (e.g., Facebook, Google) may share information based on your SNS privacy settings.
• SMS/WhatsApp Services: Subscribing implies consent to receive messages; standard carrier rates may apply.
• Creation of Anonymous Data: We may create anonymized records to analyze usage patterns.
• Corporate Restructuring: Personal Data may be shared in connection with mergers, acquisitions, financing, or dissolution.
• Social Media Sites: Posting to SNS is subject to those sites’ terms and privacy policies.

Use, Storage, and Disclosure of Your Personal Data

We use your information to process orders, follow up on requests, provide customer service, understand purchasing needs, and offer promotional information. We may share personal information with third parties to fulfill requested services, with restrictions on use. We may also disclose information to comply with legal processes, protect rights, or in connection with corporate transactions. Your data may be transferred to other countries, including the U.S., with appropriate protections.

Third-Party Data and Aggregate Data

We may match user information with third-party data and disclose aggregated member statistics for business purposes.

Use of Cookies

Cookies help us identify you when you visit our website. You may adjust your browser settings to manage cookies, understanding certain services may require them.

Google Analytics

We use Google Analytics to analyze website traffic. Google Analytics collects data in aggregate and does not create individual visitor profiles. Learn more at google.com/analytics.

How You Can Access or Correct Your Information

You may access and correct your personal information by sending us a request that accurately demonstrates the error. We will take steps to verify your identity before granting access or making corrections.

Questions or Inquiries

If you have questions about this Policy or wish to contact us for any reason, email support@ueicouriers.com.

Modifications

This Policy may be modified at any time or for any reason and is valid from the date of publication on the website. Please review periodically to stay informed of changes.

Restricting Use of Your Personal Data

You can inform us that you do not wish to receive promotional offers or other marketing communications, or request limits on the use and distribution of your personal information, using the contact details above.

Data Deletion Request

To request deletion of your UEI account, email support@ueicouriers.com indicating your desire to delete your active account, including your name, the email associated with the account, and the account number. We will notify you within 72 hours when your account and data have been deleted.

Dispute Resolution

UEI strives to provide a highly satisfying experience. If you cannot resolve an issue satisfactorily, please email support@ueicouriers.com.

Our headquarters is located in Miami, Florida, and our legal jurisdiction is Miami-Dade County, Florida. Address:

How to Contact UEI or Report Violations

Contact us:

Email: support@ueicouriers.com

We are not responsible for attacks or incidents against our systems or for unauthorized, fraudulent, or illegal actions compromising the confidentiality, integrity, or authenticity of information and services. UEI implements technical, human, and administrative measures to safeguard records and minimize risks.

We do not intentionally collect personal data from visitors under the age of 16. If we become aware that we have collected personal data from a child under 16, we will attempt to delete the information as soon as possible. If you believe we may have data from a child under 16, contact us at support@ueicouriers.com.

If you are not a U.S. user, by visiting the Site and providing data, you consent to processing in the U.S. and other countries where laws may be less stringent than in your country.

Suspension of Service

UEI may refuse any service, cancel any account, remove or edit content, refuse to accept packages, or cancel orders at its sole discretion. Suspected fraudulent, unethical, or illegal accounts may be reported to the authorities, and relevant information may be provided to authorities or involved parties at UEI’s discretion.

You can cancel your account at any time by stopping the use of UEI’s services. You are responsible for any outstanding payments, including abandoned packages, which must be paid immediately upon termination.

Copyright

All content hosted or made available through UEI’s services (text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations) is the property of UEI or its content providers and is protected by U.S. and other intellectual property laws.

Trademarks

Graphics, logos, page headers, button icons, scripts, and service names that appear or are available through UEI’s services are trademarks or trade dress of UEI. They may not be used in any way that could cause confusion or disparage UEI. Other trademarks are the property of their respective owners.

Licenses and Access

Subject to compliance with these Terms and Conditions and payment of applicable fees, UEI or its content providers grant a limited, non-exclusive, non-transferable, non-sublicensable license to access and use UEI’s services for personal, non-commercial purposes. The license excludes resale/commercial use, product list compilation, derivative use, copying of account info, data mining/robots, or reverse engineering. Any breach terminates the license.

Exclusions of Warranties and Limits on Our Liability

UEI Services and all related information, content, materials, products (including software), and other services are offered “as is” and “as available.” UEI disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose, and does not warrant that services or communications are free of viruses or harmful components. UEI is not liable for any damages arising from the use of its services unless otherwise specified by law. Some jurisdictions do not allow certain limitations; those limitations may not apply to you.