FAQ

Do you have questions? We can help

VIRTUAL LOCKER

INTERNET SHOPPING

SHIPPING

PAYMENT

LIABILITY

01
What guarantees does the service include?
All your purchases are automatically backed by insurance coverage of 1% of USD Invoice Total (Standard) or 2% of USD Invoice Total (Fragile eg. Glass), up to an invoice value of USD $1,500. At UEI Couriers, we are responsible for your packages since they arrive and are located at the P.O Box until the final delivery at your home or office.
02
Can I track my package?
Yes. You can track the movement of your packages online in your account. We also have an email notification system that will notify you of the status of your packages.
03
Is there an expiration date for my U.S. Shipping Address?
The service is for an indefinite term, but it can be deactivated if your U.S. shipping address shows inactivity for a year, or if you fail to pay for your service.
04
Are there any restrictions on what I can ship?
The following shipments are considered restricted by the airlines and may require special handling to ship: Perfumes, aerosol cans, ink, dry ice, chemical products, and perishable goods. Other prohibited items include cash, jewelry, alcoholic beverages, fire arms and munitions, perishable goods, animals, medicines, and tobacco (unless they comply with the specific laws of entry of the specific country).
05
What documentation is needed for my packages to ship?
Your purchase require a Commercial Invoice to ship out. The commercial invoice is needed to declare your items at Customs in your country